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METRO Markets + Billbee

Simplify multichannel operations with Billbee by integrating the METRO Seller Office and METRO Markets API to streamline wholesale, hospitality, catalogue, order, tracking, and stock workflows for professional buyers.

METRO Markets
Synchron.io

Seamless automation with METRO Markets

METRO Markets to Billbee workflows

Connect Billbee with METRO Markets to automate workflows, synchronize data in real-time, and enhance efficiency across your business processes.

Support your METRO / MAKRO Markets sales by integrating Billbee to centralise orders, shipping, invoicing, stock, and marketplace workflows across your sales channels.

Billbee is a cloud-based multichannel operations platform for small and medium-sized merchants. It helps centralise order processing, invoicing, shipping, inventory management, and marketplace workflows across shops, marketplaces, and fulfilment tools.

Integration overview

How METRO Markets and Billbee work together

The METRO / MAKRO Markets + Billbee integration synchronises orders, shipment updates and stock levels between METRO / MAKRO Markets and Billbee. It is designed for merchants who sell on METRO / MAKRO Markets and use Billbee to manage fulfilment, shipping, inventory and accounting preparation.

METRO / MAKRO Markets is the marketplace sales channel. Billbee acts as the operational system where imported orders can be processed together with orders from other sales channels.

The integration helps reduce manual work between METRO Seller Office and Billbee. It imports new METRO / MAKRO Markets orders into Billbee, sends shipment and tracking updates back to METRO / MAKRO Markets, and keeps METRO / MAKRO Markets stock levels aligned with the quantities managed in Billbee.

Data flows

Core sync directions

  • Orders flow from METRO / MAKRO Markets into Billbee. METRO / MAKRO Markets is the source of truth for new marketplace orders, while Billbee is used to process those orders for fulfilment, shipping and accounting-related workflows. The order import runs on a schedule, every 15 minutes, and checks the last 2 hours of METRO / MAKRO Markets orders. A manual import action is also available for testing or backfilling orders.
  • Tracking and shipment updates flow from Billbee back to METRO / MAKRO Markets. Billbee is the source of truth for fulfilment events such as shipping, carrier details and tracking numbers. These updates are event-based and are sent in near real time when a relevant fulfilment event happens in Billbee.
  • Stock updates also flow from Billbee back to METRO / MAKRO Markets. Billbee is the source of truth for available stock quantities. When stock changes in Billbee, the integration updates the matching METRO / MAKRO Markets offer stock so that marketplace availability stays aligned.

Use cases

Typical scenarios for this integration

  • Enable this workflow when METRO / MAKRO Markets orders should be fulfilled from Billbee.
  • Use it when Billbee is used for delivery notes, invoices, accounting exports or order documentation.
  • Use it when customer service teams need METRO / MAKRO Markets order information inside Billbee.
  • Use the manual import option when testing the integration or re-importing recent orders.
  • Enable this workflow when orders are shipped from Billbee and tracking should be sent back to METRO / MAKRO Markets automatically.
  • Use it when warehouse or fulfilment teams work primarily in Billbee.
  • Use it to avoid entering carrier and tracking data manually in both systems.
  • Use it when customers should see shipment progress in the METRO / MAKRO Markets marketplace order view.
  • Enable this workflow when Billbee should control stock levels for METRO / MAKRO Markets offers.
  • Use it when products are sold on multiple channels and stock changes in Billbee should reduce availability on METRO / MAKRO Markets.
  • Use it when new stock is received in Billbee and METRO / MAKRO Markets quantities should increase automatically.
  • Use it to reduce overselling caused by manually maintained marketplace stock.

FAQ

Common questions

Why is a particular METRO / MAKRO Markets order not imported into Billbee?
Check the order status first. By default, the integration imports METRO / MAKRO Markets orders with the status placed. Orders with other statuses, such as cancelled, confirmed or shipped, are not imported unless the status filter has been changed. Also check whether the order falls within the scheduled import window.
How often are METRO / MAKRO Markets orders imported?
The order import runs every 15 minutes and checks the last 2 hours of METRO / MAKRO Markets orders. You can also use the manual import action to test the workflow or backfill recent orders.
What happens if a product or offer cannot be matched?
The order or stock update may not be processed successfully. For order imports, the ordered items need to be matched with products or offers in Billbee. For stock updates, the Billbee identifier used for stock updates must match the SKU of an active METRO / MAKRO Markets offer.
How often is stock updated on METRO / MAKRO Markets?
Stock updates are event-based. When a relevant stock change happens in Billbee, the integration sends the updated quantity to METRO / MAKRO Markets in near real time.
Why was a tracking update not accepted by METRO / MAKRO Markets?
Common causes include missing or unmatched order lines, an incorrect carrier mapping, or a country code that does not match the expected shipping setup. Check that the shipment exists in Billbee, the METRO / MAKRO Markets order can be matched, and the carrier values are accepted by METRO / MAKRO Markets.

Unified Commerce Suite for METRO Markets

E-commerce features

Unify METRO Markets and Billbee with real-time synchronization of orders, fulfillments, inventory, invoices, refunds and more.

Monitor transactions via an intuitive dashboard, access actionable analytics, and enable manual retries to streamline operations between Billbee and METRO Markets.

View all features

Multi-channel Integration Hub

Effortlessly connect METRO Markets and Billbee, streamlining your e-commerce ecosystem and business operations.

Unified Workflow Automation

Automate METRO Markets order processing, inventory updates, and fulfillment with Billbee, saving time and manual effort.

Real-Time Transaction Monitoring

Track and manage Billbee transactions and data flows in real-time with advanced filtering tools, ensuring full visibility with METRO Markets.

Analytics Dashboard

Gain actionable insights in Billbee with comprehensive reporting and analytics, to optimize your METRO Markets operations.

Flexible Settings

Tailor your e-commerce integrations with flexible settings and conditional filters on METRO Markets transactions.

Custom API Integrations

Our development team has tackled diverse Billbee scenarios and can implement your business logic quickly at no extra cost.

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Invoice and refund automation

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Observe Billbee transfers in real-time. Start today.

Unlock the full power of our METRO Markets integration and instantly view live changes to Billbee orders, stock, fulfillments and customer data.

Eliminate manual METRO Markets updates and focus on scaling your business with a unified, streamlined Billbee workflow.

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