Fnac + Shopify

Connect and scale your Shopify operations by integrating Fnac to manage electronics, books, media, and cultural product orders.

Import Fnac Orders into Shopify

Tracking updates from Shopify to Fnac

Stock updates from Shopify to Fnac

Seamless automation with Fnac

Fnac to Shopify workflows

Connect Shopify with Fnac to automate workflows, synchronize data in real-time, and enhance efficiency across your business processes.

Strengthen your Fnac marketplace sales by integrating Shopify to synchronise orders, inventory, customer data, and back-office workflows across your commerce stack.

Shopify is a commerce platform that helps businesses sell online, in person, and across multiple channels from one system. It is widely used to manage storefronts, products, orders, payments, customers, and retail operations for growing brands.

Integration guide

How Fnac and Shopify work together

Why?

The Fnac + Shopify integration connects your Fnac marketplace account with Shopify so that marketplace operations can be handled from your usual commerce and fulfilment workflow.

Target

It imports Fnac orders into Shopify, sends Shopify fulfilment tracking back to Fnac, and keeps Fnac offer quantities aligned with Shopify stock changes.

Benefits

This is useful for merchants selling on Fnac while using Shopify or Shopify Plus as their main operational system. It reduces manual order entry, helps keep marketplace statuses up to date, and limits overselling by synchronising stock from Shopify to Fnac.

Data flows

What moves between the apps

Primary sync path

Fnac is the source of truth for marketplace orders. The order import workflow runs every 15 minutes and checks the last 2 hours of new or recently updated Fnac orders. Matching Shopify orders are created with customer details, addresses, order lines, quantities, prices, shipping information, and Fnac references.

Shopify is the source of truth for fulfilment and stock. When a fulfilment is created in Shopify for an order that came from Fnac, the tracking number and carrier information are sent back to Fnac in near real time. When Shopify stock changes, the matching Fnac offer quantity is updated in near real time.

The integration is designed to preserve the Fnac order and line references needed for later shipment confirmations. Stock updates rely on product references, such as Shopify SKUs, matching the corresponding Fnac offers.

Workflows

Automated workflows

Automated workflow

Import Fnac Orders into Shopify

DIRECTION Fnac → Shopify

This workflow regularly checks Fnac for orders in the configured states and creates corresponding orders in Shopify. It brings across the customer, delivery address, billing details, order lines, quantities, prices, shipping information, and Fnac references so the order can be processed from Shopify.

TRIGGER

Scheduled every 15 minutes, checking the last 2 hours of new or recently updated Fnac orders.

Automated workflow

Tracking updates from Shopify to Fnac

DIRECTION Shopify → Fnac

This workflow listens for Shopify fulfilment events on orders that were originally imported from Fnac. When a fulfilment is created, it finds the matching Fnac order, reads the tracking number and carrier, converts the Shopify carrier name into a Fnac-compatible carrier code, and sends the shipment confirmation back to Fnac.

TRIGGER

Runs in near real time when a fulfilment is created in Shopify for a Fnac order.

Automated workflow

Stock updates from Shopify to Fnac

DIRECTION Shopify → Fnac

This workflow updates Fnac offer quantities when Shopify stock changes. It identifies the Shopify item, uses the configured reference such as the Shopify SKU to find the matching Fnac offer, sends the updated quantity to Fnac, and records whether Fnac accepted or rejected the update.

TRIGGER

Runs in near real time when stock changes in Shopify.

Use cases

When to use this connector

You want warehouse or customer service teams to process Fnac orders from Shopify instead of the Fnac seller portal.
You want Fnac marketplace orders to appear alongside website orders in Shopify.
You want to avoid manually retyping customer details, SKUs, quantities, shipping lines, and marketplace references.
You want eligible Fnac orders to be accepted automatically after successful Shopify order creation.
You fulfil Fnac orders from Shopify and want tracking sent back to Fnac automatically.
You want customer service teams to avoid copying tracking numbers manually into the Fnac seller portal.
You use several carriers in Shopify and need them mapped to carrier codes accepted by Fnac.
You want tracking errors to stop with a clear setup issue when carrier mapping is missing.
Shopify is your source of truth for inventory and Fnac should follow Shopify stock levels.
You want to reduce overselling on Fnac when products are sold across several channels.
You manage stock in multiple Shopify locations and need to control which stock is sent to Fnac.
You want visibility on whether Fnac accepted or rejected offer stock updates.

FAQ

Common questions

How often are Fnac orders imported into Shopify?

The order import runs every 15 minutes and checks the last 2 hours of new or recently updated Fnac orders.

What happens if automatic order acceptance is enabled?

Eligible Fnac order lines are accepted only after the matching Shopify order has been created successfully. If Shopify order creation fails, Synchron does not automatically accept the Fnac order.

Why was a tracking update not sent to Fnac?

The Shopify order must have come from Fnac and the fulfilment must include usable tracking information. The carrier name also needs to match a Fnac carrier code, a configured carrier mapping, or a fallback carrier.

Why was a Fnac stock update rejected or skipped?

The Fnac offer must be found from the configured Shopify reference, usually the Shopify SKU. If the SKU, barcode, product state, or offer setup does not match what Fnac expects, the update may fail validation on Fnac’s side.

Can stock be limited to specific Shopify warehouses?

Yes. The stock workflow can use all Shopify locations by default or be limited to selected locations. Aggregating quantities should only be used when the selected locations operate as one shared fulfilment pool.

Ready to connect Fnac and Shopify?

Tell us which workflows you need, and we’ll help you confirm the right setup.

How does it work?

E-commerce processing cycle between Shopify and Fnac

Streamline your e-commerce operations with an automated cycle that syncs Shopify orders, tracking, inventory, refunds, and more with your Fnac marketplace.

1 Order import: Automatically pull orders from Fnac into Shopify, simplifying sales management and reducing manual work in Fnac.
2 Fulfilment / Tracking update: Fulfill orders in Shopify, and instantly sync tracking numbers, carrier details, and URLs back to the Fnac marketplace.
3 Real-time inventory sync: Update product stock levels in Shopify, and Fnac marketplace reflect changes instantly, preventing overselling and stock-outs.

Unified Commerce Suite for Fnac

E-commerce features

Unify Fnac and Shopify with scheduled and event-driven synchronization of orders, fulfilments, inventory, invoices, refunds and more.

Monitor transactions via an intuitive dashboard, access actionable analytics, and enable manual retries to streamline operations between Shopify and Fnac.

View all features