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Trust, security and reliability

Keep critical marketplace workflows visible and recoverable

Synchron helps teams keep ecommerce and marketplace operations visible and recoverable, from order imports and fulfillment updates to inventory, invoices, refunds, and supported replay.

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Operational transparency

Status, workflow visibility, recovery, and production metrics

Monitored
99.995% uptime SLA
Service-level commitment
100M+ transactions processed
Production transaction volume
Monitoring and logs
Workflow visibility and failure context
Controlled replay for supported workflows
After the underlying issue is corrected
No GMV-based fees
Pricing is independent of marketplace revenue
Public status page
Availability and incident updates

Operational reliability

Reliable operations start with visibility

Synchron is built for ecommerce and marketplace operations where orders, fulfillment, tracking, inventory, invoices, and refunds need a clear and visible path between systems.

Depending on the platform, workflows may be scheduled, event-driven, or otherwise platform-dependent. Synchron focuses on clear status, failure context, safe retries where appropriate, and controlled replay where supported.

  • Track transfers for orders, fulfillment, inventory, invoices, and refunds.
  • Surface failed workflows with the context needed to investigate them.
  • Review logs, platform responses, and failure context.
  • Replay supported transfers after correcting the underlying issue.
  • Keep teams informed when exceptions require attention.

Monitoring, logs, and recovery

When a transfer fails, Synchron keeps the failure visible so teams can review what happened, inspect the platform response, and correct the underlying issue before retrying or replaying where supported.

Depending on the workflow, controlled replay can help after issues such as missing product mappings, invalid credentials, unmatched references, marketplace API errors, or configuration problems have been corrected.

Production scale and service commitments

We publish these figures with a specific meaning:

  • The 100M+ transactions processed figure reflects cumulative production processing volume. It is not a guarantee of future throughput or performance.
  • The 99.995% uptime SLA describes our service-level commitment. It is not presented as a measure of historical uptime.

Secure connections and careful data handling

Protecting access to connected systems

Synchron uses authenticated API integrations with OAuth or API credentials where supported by each platform.

Credentials are handled securely, and Synchron processes the operational data required by the workflows you configure.

For current privacy and legal information, refer to the Synchron legal terms.

Review privacy and legal terms

Platform dependencies

Reliable integrations account for the limits of connected platforms

Marketplace workflows depend on external factors, including API limits, seller permissions, platform availability, webhook delivery, workflow schedules, and source data quality.

Synchron makes those dependencies visible and gives teams practical ways to investigate and recover when supported.

Marketplace API limits Seller permissions Platform availability Webhook delivery Workflow schedules Data quality

Support and recovery

Investigate first. Recover with context.

Use monitoring and logs to identify the cause, correct product mappings, credentials, source data, configuration, or platform-specific issues, then replay supported transfers when appropriate.

Synchron support can help investigate workflow failures and configuration issues according to your plan and available support options.

Failed sync monitoring API and support overview View pricing

FAQ

Questions about trust and reliability

Are all Synchron workflows real-time?

No. Depending on the connected platform and workflow, processing may be event-driven, scheduled, or constrained by the platform itself. Synchron focuses on reliable execution, clear visibility, and recovery when needed.

What happens if a workflow fails?

You can review logs and failure context, correct the underlying issue, and replay the transfer when the workflow and connected platform support it.

Where can I check platform availability?

Use the public Synchron status page to check platform availability and current or recent incidents.

Does Synchron charge based on GMV?

No. Synchron pricing is based on the integrations and plan you use, not your GMV or marketplace revenue.

Can Synchron support marketplace-specific requirements?

Often, yes. Synchron supports configurable and custom workflows where the connected platforms and APIs allow them. Feasibility depends on the systems, permissions, and requirements involved.

Ready for more reliable marketplace operations?

Tell us which systems you need to connect and which workflows matter most. We will help confirm the right setup for orders, fulfillment, inventory, invoices, refunds, and monitoring.

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