Troubleshooting and FAQs for marketplace integrations

Pricing FAQs

Can I pay in my local currency?

Website prices are shown in EUR. At checkout, eligible customers can pay in a supported local currency such as USD, GBP, CAD, or AUD. The recurring amount and billing currency are shown before payment.

How does pricing work at Synchron.io?

Pricing is per integration and depends on the plan you choose: Standard, Advanced, or Custom. Monthly allowances are based on normal usage rather than one-off peaks. You can pay monthly or yearly, with 2 months free on yearly billing. There are no setup fees or long-term contracts.

Do you charge based on GMV or sales volume?

No. Synchron pricing is based on the number of integrations and the plan you choose. We do not charge a percentage of sales or apply GMV-based fees, and temporary increases in order volume do not trigger automatic overage charges.

Are there setup fees or long-term contracts?

No. You can start with a free trial, then choose monthly or yearly billing. There are no setup fees or long-term contracts.

What happens if I temporarily exceed my monthly allowance?

Your integrations continue to run, and we do not automatically charge you for the excess. Monthly allowances are intended to reflect normal usage, so occasional seasonal or temporary peaks are fine. If your usage consistently and materially exceeds your plan, we may contact you to agree on a more suitable plan for a future billing period. Previous overages are not billed retroactively.

Do I need to change plans after one unusually busy month?

Usually not. Ecommerce and marketplace activity naturally fluctuates. A seasonal peak, campaign, launch, or unusually strong month does not by itself require an immediate upgrade. We look at sustained normal usage rather than a single spike.

Does every integration support the same workflows?

No. Available workflows depend on the systems being connected and what their APIs support. Depending on the connector, Synchron can handle orders, inventory, catalog, pricing, refunds, invoices, documents, and other ecommerce or marketplace workflows.

Do all plans include monitoring and recovery tools?

Yes. All plans include monitoring, logs, and manual recovery tools where supported by the workflow. Advanced and Custom add deeper workflow configuration and higher-priority support.

Can I try Synchron.io before committing to a plan?

Yes. The one-month free trial lets you explore the platform, connect an integration, and validate your workflows before choosing a paid plan.

What if the app I want to connect is not listed?

We regularly add new connectors. Send us the details of the systems and workflow you need, and we will confirm whether the integration is already supported, feasible, or planned.

Is my data secure with Synchron.io?

We use secure API and OAuth connections where supported, strict access controls, passkey sign-in, payload masking, and activity history to protect access and reduce unnecessary exposure of sensitive data.

How does Synchron.io support complex or high-volume operations?

Custom is designed for sustained high-volume workflows and complex requirements, with custom mappings, advanced configuration, assisted validation, priority processing options, and highest-priority support.