Marketplacer + Shopify

Connect and scale your Shopify operations by integrating Marketplacer to connect sellers, expand product range, and streamline marketplace operations without replatforming.

Import Marketplacer Orders into Shopify

Tracking updates from Shopify to Marketplacer

Stock updates from Shopify to Marketplacer

Import refunds from Shopify to Marketplacer

Seamless automation with Marketplacer

Marketplacer to Shopify workflows

Connect Shopify with Marketplacer to automate workflows, synchronize data in real-time, and enhance efficiency across your business processes.

Extend marketplace growth with Marketplacer by integrating Shopify to synchronise orders, inventory, customer data, and back-office workflows across your commerce stack.

Shopify is a commerce platform that helps businesses sell online, in person, and across multiple channels from one system. It is widely used to manage storefronts, products, orders, payments, customers, and retail operations for growing brands.

Integration guide

How Marketplacer and Shopify work together

Why?

The Marketplacer + Shopify integration connects Marketplacer powered marketplaces with Shopify so marketplace activity can be managed alongside your normal Shopify operations.

Target

It is designed for merchants that sell on Marketplacer marketplaces and use Shopify to manage their catalogue, orders and fulfilment. Marketplace orders can be brought into Shopify, while fulfilment updates, stock changes and refunds can be sent back to Marketplacer.

Benefits

This helps teams centralise order processing, reduce manual copy-paste, keep marketplace availability accurate and make customer service easier across both systems.

Data flows

What moves between the apps

Primary sync path

Marketplacer is the source for marketplace orders. The integration checks Marketplacer every 15 minutes and looks back over the last 2 hours of orders, then creates the corresponding orders in Shopify. Manual import is also available for testing, backfills or support investigations.

Shopify is the source for stock, fulfilment and refund activity. When inventory changes, fulfilments are created or refunds are recorded in Shopify, the related updates are sent to Marketplacer in near real time.

Product matching is based on Shopify product information, typically SKUs, with an optional barcode matching mode for order imports. Stock updates can use all Shopify locations or be limited to selected locations when needed.

Workflows

Automated workflows

Automated workflow

Import Marketplacer Orders into Shopify

DIRECTION Marketplacer → Shopify

This workflow regularly imports Marketplacer invoices as Shopify orders. It matches customers and products where possible so marketplace sales can appear in Shopify alongside your direct-to-consumer orders.

TRIGGER

scheduled every 15 minutes, checking the last 2 hours of orders; manual import is available

Automated workflow

Tracking updates from Shopify to Marketplacer

DIRECTION Shopify → Marketplacer

This workflow sends shipping and tracking information from Shopify fulfilments back to Marketplacer. It helps customers and marketplace operators see the latest fulfilment status without manual uploads or duplicate updates.

TRIGGER

webhook, running in near real time when the relevant Shopify fulfilment event happens

Automated workflow

Stock updates from Shopify to Marketplacer

DIRECTION Shopify → Marketplacer

This workflow updates available stock on Marketplacer when Shopify inventory changes. It keeps marketplace availability aligned with Shopify so customers do not buy products that are no longer available.

TRIGGER

webhook, running in near real time when Shopify inventory changes

Automated workflow

Import refunds from Shopify to Marketplacer

DIRECTION Shopify → Marketplacer

This workflow synchronises refunds created in Shopify with the corresponding orders in Marketplacer. It helps keep customer service, marketplace financials and Shopify refund records aligned.

TRIGGER

webhook, running in near real time when a Shopify refund is created

Use cases

When to use this connector

You want warehouse teams to pick and pack Marketplacer orders from Shopify.
You want Marketplacer revenue to appear in Shopify reporting or connected Shopify apps.
You want to reduce manual order entry from Marketplacer into Shopify.
You are onboarding a Marketplacer marketplace and want to reuse your existing Shopify fulfilment process.
You fulfil Marketplacer orders from Shopify.
You want Marketplacer tracking information to update automatically after shipment.
You want to reduce customer service questions about order status.
You need timely tracking uploads to support marketplace service levels.
You manage stock in Shopify and want Marketplacer to follow it.
You want to reduce overselling on Marketplacer.
You want warehouse adjustments in Shopify to be reflected on the marketplace.
You use multiple Shopify locations and need control over which stock pool is shared.
You process refunds in Shopify and need Marketplacer to reflect them.
You want Shopify and Marketplacer refund states to stay consistent.
You want to reduce reconciliation differences between marketplace payouts and Shopify refunds.
You want customer service teams to see consistent refund information across both systems.

FAQ

Common questions

How often are Marketplacer orders imported into Shopify?

The order import runs every 15 minutes and checks the last 2 hours of Marketplacer orders. Manual import is also available for testing, backfills and support investigations.

Can products be matched by barcode instead of SKU?

Yes. The order import can be configured to match Shopify products by variant barcode instead of SKU. This is useful when your marketplace catalogue uses EAN, UPC, GTIN or similar barcode values.

Why did Shopify stock go down when a Marketplacer order was imported?

The order import has an inventory behaviour setting. By default, Shopify inventory is claimed when the order is created, even if this temporarily allows negative stock.

How quickly are tracking, stock and refund updates sent to Marketplacer?

These workflows are event-based and normally run in near real time when the relevant Shopify fulfilment, inventory or refund event happens.

Why was a tracking update not sent to Marketplacer?

The Shopify fulfilment must contain usable shipping information and must be linked to a Marketplacer order that can be found. If the original order cannot be matched, the update may need manual review.

How do filters and options affect stock updates?

If no Shopify locations are specified, stock can be read from all locations. If specific locations are configured, only those locations are used, which is safer when not every warehouse can fulfil Marketplacer orders.

Ready to connect Marketplacer and Shopify?

Tell us which workflows you need, and we’ll help you confirm the right setup.

Unified Commerce Suite for Marketplacer

E-commerce features

Unify Marketplacer and Shopify with real-time synchronization of orders, fulfillments, inventory, invoices, refunds and more.

Monitor transactions via an intuitive dashboard, access actionable analytics, and enable manual retries to streamline operations between Shopify and Marketplacer.

View all features