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Octopia + Shopify

Connect and scale your Shopify operations by integrating Octopia to connect marketplace operations, seller recruitment, and cross-channel commerce workflows.

Octopia
Synchron.io

Seamless automation with Octopia

Octopia to Shopify workflows

Connect Shopify with Octopia to automate workflows, synchronize data in real-time, and enhance efficiency across your business processes.

Grow operator and seller activity with Octopia by integrating Shopify to synchronise orders, inventory, and back-office workflows across your commerce stack.

Shopify is a commerce platform that helps businesses sell online and in person from a single system. It is widely used to manage storefronts, products, orders, payments, and retail operations across growing brands.

Integration overview

How Octopia and Shopify work together

The Octopia + Shopify integration keeps your Octopia marketplace activity and your Shopify store in sync. It automatically brings Octopia orders into Shopify, then sends shipping and stock updates back to Octopia as you fulfil orders in Shopify.

It is designed for merchants selling on Octopia-powered marketplaces who already use Shopify to manage their catalogue, orders and fulfilment. Instead of working in two separate back offices, you can centralise day-to-day operations in Shopify while still meeting Octopia’s marketplace requirements.

With this integration, you can centralise Octopia orders in your Shopify order queue, use your existing Shopify fulfilment workflows, apps and reporting, and keep Octopia tracking events and stock availability aligned with what actually happens in Shopify, in near real time.

Data flows

Core sync directions

  • Octopia → Shopify (orders) New orders from Octopia are imported into Shopify on a schedule. The workflow looks for orders in selected Octopia statuses and, depending on your settings, can automatically accept pending orders in Octopia before creating corresponding orders in Shopify. It also matches customers and items so that the Shopify orders use your existing customer records and products.
  • Source of truth: Octopia is the source of marketplace order creation; Shopify becomes the system where you process and fulfil those orders.
  • Sync frequency: Every 15 minutes, typically looking back over the last 2 hours of Octopia orders. You can also run a manual import to test or backfill data.
  • Shopify → Octopia (tracking updates) When you ship orders in Shopify and add fulfilment details (tracking number, carrier, quantities), the integration sends this information back to Octopia.
  • Source of truth: Shopify is the source of truth for fulfilment and tracking details.
  • Sync frequency: Webhook-based, so updates are pushed in near real time when relevant fulfilment events happen in Shopify.
  • Shopify → Octopia (stock updates) When stock levels change in Shopify (for example, after sales, returns or manual adjustments), the integration updates the corresponding offer stock levels in Octopia for linked products. You can choose which Shopify locations to use and whether to aggregate quantities across locations.
  • Source of truth: Shopify is the stock master for Octopia listings.
  • Sync frequency: Webhook-based, so inventory changes are pushed in near real time as they occur in Shopify.

Use cases

Typical scenarios for this integration

  • You want all Octopia marketplace sales to appear in your regular Shopify order list for your warehouse and customer service teams.
  • You want to reuse your existing Shopify shipping rules, carriers, apps and automations to process Octopia orders.
  • You want to avoid retyping Octopia orders into Shopify or another back-office tool.
  • You want Octopia orders to be acknowledged and accepted quickly while still processing them through Shopify workflows.
  • You fulfil Octopia marketplace orders directly from Shopify (using your usual carriers and shipping apps).
  • You want Octopia order tracking to be automatically updated when you ship orders in Shopify.
  • You want to reduce manual work and avoid mistakes when copying tracking numbers into Octopia.
  • You want customers to see accurate tracking information on the Octopia marketplace.
  • You maintain accurate stock levels in Shopify and want all Octopia offers to follow them automatically.
  • You sell the same products on Shopify and Octopia and want to avoid overselling when items sell on multiple channels.
  • You regularly adjust inventory in Shopify (e.g. stocktakes, returns, warehouse transfers) and want these changes reflected in Octopia without manual export/import.
  • You want to stop managing Octopia stock through spreadsheets or manual updates.

FAQ

Common questions

How often are Octopia orders imported into Shopify?
The order import workflow runs on a schedule every 15 minutes, looking back over a recent time window (around the last 2 hours of orders). In addition, you can trigger a manual import at any time to bring in older orders or to test changes to your configuration.
What happens if a product SKU or barcode cannot be found in Shopify when importing an Octopia order?
The integration relies on product matching to create order lines in Shopify: * By default, it uses the SKU to match Octopia offers to Shopify products. * If you enable barcode matching, it uses the Shopify barcode instead. If no matching product is found for an item in the order, the workflow may be unable to create the Shopify order correctly, and the impor...

Unified Commerce Suite for Octopia

E-commerce features

Unify Octopia and Shopify with real-time synchronization of orders, fulfillments, inventory, invoices, refunds and more.

Monitor transactions via an intuitive dashboard, access actionable analytics, and enable manual retries to streamline operations between Shopify and Octopia.

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Multi-channel Integration Hub

Effortlessly connect Octopia and Shopify, streamlining your e-commerce ecosystem and business operations.

Unified Workflow Automation

Automate Octopia order processing, inventory updates, and fulfillment with Shopify, saving time and manual effort.

Real-Time Transaction Monitoring

Track and manage Shopify transactions and data flows in real-time with advanced filtering tools, ensuring full visibility with Octopia.

Analytics Dashboard

Gain actionable insights in Shopify with comprehensive reporting and analytics, to optimize your Octopia operations.

Flexible Settings

Tailor your e-commerce integrations with flexible settings and conditional filters on Octopia transactions.

Custom API Integrations

Our development team has tackled diverse Shopify scenarios and can implement your business logic quickly at no extra cost.

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Unlock the full power of our Octopia integration and instantly view live changes to Shopify orders, stock, fulfillments and customer data.

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