Redcare + HubSpot

Connect Redcare and HubSpot for ecommerce operations

Unify customer data and workflows with HubSpot by integrating Redcare to streamline health, wellbeing, beauty, and personal care product operations.

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Import Mirakl messages into HubSpot tickets

Seamless automation with Redcare

Redcare to HubSpot workflows

Connect HubSpot with Redcare to automate workflows, synchronize data in real-time, and enhance efficiency across your business processes.

Expand your Redcare marketplace sales by integrating HubSpot to connect CRM, marketing, sales, service activity, and customer data across your business.

HubSpot is a customer platform that combines CRM, marketing, sales, and service software in one connected environment. It is widely used by businesses that want a shared customer view, better go-to-market coordination, and smoother handovers between commercial and support teams.

Integration guide

How Redcare and HubSpot work together

Why?

The Mirakl + HubSpot integration brings recently updated Mirakl customer-care conversations into HubSpot as support tickets. Marketplace and support teams can review customer, order and after-sales messages from the CRM they already use.

Target

Each Mirakl conversation is represented by a single HubSpot ticket, and new messages are added to that ticket's history. This centralises marketplace support work, reduces duplicate tickets and keeps the Mirakl thread and order references available for traceability.

Benefits

Mirakl remains the source of truth for the marketplace conversation. The integration is designed for teams that want to triage Mirakl messages in HubSpot while retaining the original conversation context.

Data flows

What moves between the apps

Primary sync path

Message threads flow one way from Mirakl to HubSpot. The integration checks Mirakl every 15 minutes for threads updated during the previous 2 hours, retrieves the complete conversation and creates or updates the corresponding HubSpot ticket.

Workflows

Automated workflows

Automated workflow

Import Mirakl messages into HubSpot tickets

DIRECTION Mirakl → HubSpot

DATA message threads → tickets

The workflow checks recently updated Mirakl inbox threads, retrieves each full conversation and creates or updates one HubSpot ticket for each Mirakl thread. New marketplace messages are added to the existing ticket history rather than creating a new ticket for every message.

TRIGGER

Scheduled every 15 minutes, checking threads updated during the last 2 hours

Reliability

Monitoring, failure handling and manual replay

Synchron focuses on operational visibility after the sale: logs, error context, monitoring and replay where supported. Read about trust and reliability.

Failure handling

Configured transfers are monitored with workflow logs and error context so teams can see which record failed and why.
Failures commonly need the underlying issue corrected first, such as credentials, permissions, product matching, order state, carrier data or a marketplace API response.
Where the workflow supports it, corrected transfers can be replayed or manually re-run instead of starting the whole process from scratch.

Manual replay

Manual replay is available where the configured workflow supports it and after the source data or configuration issue has been corrected.

Use cases

When to use this connector

When support agents work primarily in HubSpot and need visibility into Mirakl customer-care conversations.
When marketplace order and after-sales messages should be centralised as support tickets.
When the team wants one continuous HubSpot ticket per Mirakl conversation instead of separate records for each message.
When Mirakl should remain the source of truth while HubSpot is used for triage and follow-up management.

FAQ

Common questions

How often are Mirakl messages synchronised?

The workflow runs every 15 minutes and checks threads updated during the previous 2 hours.

Will every Mirakl message create a new HubSpot ticket?

No. The integration maintains one HubSpot ticket per Mirakl thread and adds new messages to that ticket's history.

Can agents reply to Mirakl directly from HubSpot?

Not with this workflow. It imports Mirakl conversations into HubSpot, but HubSpot replies are not sent back to Mirakl.

How do filters and options affect imports?

The entity type decides which kind of Mirakl conversation is eligible. Channel codes and the shop ID can narrow the import further. Incorrect or overly restrictive values may prevent expected conversations from appearing.

Trust and pricing

Ready to connect Redcare and HubSpot?

Tell us which workflows you need, and we will help you confirm the right setup. Synchron has no setup fee, no GMV-based fees and no long-term contract.

View pricing Read about trust and reliability

How does it work?

E-commerce processing cycle between HubSpot and Redcare

Streamline your e-commerce operations with an automated cycle that syncs HubSpot orders, tracking, inventory, refunds, and more with your Redcare marketplace.

1 Order import: Automatically pull orders from Redcare into HubSpot, simplifying sales management and reducing manual work in Redcare.
2 Fulfilment / Tracking update: Fulfill orders in HubSpot, and instantly sync tracking numbers, carrier details, and URLs back to the Redcare marketplace.
3 Real-time inventory sync: Update product stock levels in HubSpot, and Redcare marketplace reflect changes instantly, preventing overselling and stock-outs.