Onbuy.com + Shopify Plus

Support enterprise commerce growth with Shopify Plus by integrating OnBuy to manage UK marketplace listings, stock, and orders from one place.

Import Octopia Orders into Shopify

Tracking updates from Shopify to Octopia

Stock updates from Shopify to Octopia

Seamless automation with Onbuy.com

Onbuy.com to Shopify Plus workflows

Connect Shopify Plus with Onbuy.com to automate workflows, synchronize data in real-time, and enhance efficiency across your business processes.

Grow your OnBuy marketplace sales by connecting Shopify Plus to unify data flows, automate operations, and support complex commerce environments at scale.

Shopify Plus is Shopify’s enterprise commerce offering for high-growth and high-volume businesses. It is designed for brands that need advanced automation, deeper operational control, and a scalable platform for multi-brand, multi-market, or international commerce.

Integration guide

How Onbuy.com and Shopify Plus work together

Why?

The Octopia + Shopify integration connects Octopia-powered marketplaces with Shopify so marketplace orders, fulfilment updates and stock availability can stay aligned.

Target

It is designed for merchants who sell on Octopia and use Shopify to manage their catalogue, order operations and fulfilment processes. Octopia orders can be centralised in Shopify, helping teams work from one operational order queue instead of re-entering orders manually.

Benefits

The integration also helps keep Octopia updated from Shopify. Tracking updates and stock changes can be sent back automatically, reducing manual work and helping prevent overselling or delayed shipment confirmations.

Data flows

What moves between the apps

Primary sync path

Octopia is the source of marketplace orders. Eligible Octopia orders are imported into Shopify every 15 minutes, checking the last 2 hours of orders. Manual import is also available for testing, backfills or support investigations.

Shopify is the source of fulfilment and stock information. When a Shopify fulfilment or inventory change happens, the integration can update Octopia in near real time with the corresponding tracking or stock information.

Product matching is important in both directions. Orders and stock updates rely on the products or offers being identifiable between Octopia and Shopify, usually through consistent SKU or barcode data depending on the workflow settings.

Workflows

Automated workflows

Automated workflow

Import Octopia Orders into Shopify

DIRECTION Octopia → Shopify

This workflow checks Octopia for eligible orders and creates the corresponding orders in Shopify. It can help acknowledge Octopia orders quickly, match the customer and ordered offers, and add useful tags to the Shopify order.

TRIGGER

Scheduled every 15 minutes, checking the last 2 hours of orders. Manual import is available.

Automated workflow

Tracking updates from Shopify to Octopia

DIRECTION Shopify → Octopia

This workflow sends fulfilment and tracking information from Shopify back to Octopia. When an order is shipped in Shopify, the corresponding Octopia order can be updated with shipping details such as the carrier, tracking number and shipped quantities.

TRIGGER

Near real time when a fulfilment or tracking event happens in Shopify.

Automated workflow

Stock updates from Shopify to Octopia

DIRECTION Shopify → Octopia

This workflow updates Octopia stock levels when inventory changes in Shopify. Shopify acts as the stock source, and Octopia receives updated availability for the corresponding linked offers.

TRIGGER

Near real time when inventory changes in Shopify.

Use cases

When to use this connector

Enable it when Shopify is your main operational queue for marketplace orders.
Use it when warehouse or fulfilment teams already process orders from Shopify.
Use it to reduce manual order entry from Octopia into Shopify.
Enable automatic acceptance only if you want eligible pending Octopia orders to be accepted before import.
Enable it when Shopify is where your team fulfils Octopia orders.
Use it to send tracking numbers and carriers back to Octopia automatically.
Use it to reduce manual shipment confirmations in Octopia.
Use it to keep the customer-facing tracking information on Octopia accurate.
Enable it when Shopify is your stock master for Octopia listings.
Use it to reduce manual stock exports or uploads to Octopia.
Use it when Shopify inventory changes should quickly affect Octopia availability.
Use location settings when only specific warehouses should feed Octopia stock.

FAQ

Common questions

How often are Octopia orders imported into Shopify?

The order import workflow runs every 15 minutes and checks the last 2 hours of eligible Octopia orders. Manual import is also available for tests, backfills or support investigations.

Why is an Octopia order not appearing in Shopify?

Check that the order status is included in the import settings, that the order is within the time window, and that the related products or offers can be matched in Shopify. If automatic acceptance is disabled, pending orders may need to be accepted before import.

Can the integration accept Octopia orders automatically?

Yes, the order import workflow can be configured to accept eligible pending Octopia orders before importing them. The import status setting must include the relevant pending status for this to work.

How are products matched between Octopia and Shopify?

The integration usually relies on consistent SKU data. If your catalogue uses barcodes such as EAN, UPC or GTIN instead, the order import workflow can be configured to match Shopify variants by barcode.

Why is tracking not updating in Octopia?

The Shopify fulfilment must be linked to an Octopia order, and the tracking information should include usable shipping details. If the order was not originally matched or imported correctly, the tracking update may not find the right Octopia order.

How do Shopify location settings affect Octopia stock?

By default, stock can be read from all Shopify locations. You can limit updates to specific locations, or aggregate stock across several locations if they are managed as one fulfilment pool.

Ready to connect Onbuy.com and Shopify Plus?

Tell us which workflows you need, and we’ll help you confirm the right setup.

How does it work?

E-commerce processing cycle between Shopify Plus and Onbuy.com

Streamline your e-commerce operations with an automated cycle that syncs Shopify Plus orders, tracking, inventory, refunds, and more with your Onbuy.com marketplace.

1 Order import: Automatically pull orders from Onbuy.com into Shopify Plus, simplifying sales management and reducing manual work in Onbuy.com.
2 Fulfilment / Tracking update: Fulfill orders in Shopify Plus, and instantly sync tracking numbers, carrier details, and URLs back to the Onbuy.com marketplace.
3 Real-time inventory sync: Update product stock levels in Shopify Plus, and Onbuy.com marketplace reflect changes instantly, preventing overselling and stock-outs.

Unified Commerce Suite for Onbuy.com

E-commerce features

Unify Onbuy.com and Shopify Plus with scheduled and event-driven synchronization of orders, fulfilments, inventory, invoices, refunds and more.

Monitor transactions via an intuitive dashboard, access actionable analytics, and enable manual retries to streamline operations between Shopify Plus and Onbuy.com.

View all features