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Douglas + Shopify

Connect and scale your Shopify operations by integrating Douglas to manage beauty, fragrance, and skincare product operations.

Douglas
Synchron.io

Seamless automation with Douglas

Douglas to Shopify workflows

Connect Shopify with Douglas to automate workflows, synchronize data in real-time, and enhance efficiency across your business processes.

Strengthen your Douglas marketplace sales by integrating Shopify to synchronise orders, inventory, and back-office workflows across your commerce stack.

Shopify is a commerce platform that helps businesses sell online and in person from a single system. It is widely used to manage storefronts, products, orders, payments, and retail operations across growing brands.

Integration overview

How Douglas and Shopify work together

This integration connects your Mirakl marketplaces with Shopify so that orders, refunds, tracking information and stock levels stay aligned across both systems. It removes the need for double data entry and manual updates in marketplace back offices.

It is designed for brands and retailers that sell on Mirakl-based marketplaces while using Shopify as their ecommerce or order management system. Mirakl remains your marketplace sales channel, while Shopify acts as your central hub to manage fulfilment, customer service and reporting.

By automating the flow of orders, refunds, tracking and inventory updates, the integration helps you reduce manual marketplace administration, avoid overselling, keep financial data aligned, and give customers accurate and consistent information about their orders.

Data flows

Core sync directions

  • From Mirakl to Shopify
  • Orders: New Mirakl marketplace orders are imported into Shopify as Shopify orders. Mirakl is the source of truth for order creation and initial order status.
  • Refunds / closed orders: When Mirakl orders are closed or refunded, the integration creates matching refunds in Shopify so that payouts, financial reports and stock in Shopify reflect what has happened on the marketplace.
  • From Shopify to Mirakl
  • Tracking and shipment updates: When you fulfil orders in Shopify and add tracking numbers and carrier details, these shipment updates are sent back to Mirakl so marketplace orders show the correct delivery status. Optionally, invoice PDFs can also be uploaded.
  • Stock levels: When inventory changes in Shopify (sales, returns, adjustments), Mirakl offer stock is updated accordingly. You can control which Shopify locations are taken into account and whether stock is aggregated across locations.
  • Refunds: When a refund is created in Shopify, the integration can create a corresponding refund in Mirakl so that marketplace buyers and finance teams see the same refund information.

Use cases

Typical scenarios for this integration

  • You want to manage all Mirakl marketplace orders from within Shopify, using existing fulfilment and customer service processes.
  • Your operations team needs one unified picking and packing process across all channels.
  • You rely on Shopify analytics, apps and reports and want Mirakl sales to be included.
  • You want to avoid errors and delays caused by manually re-entering marketplace orders into Shopify.
  • Your marketplace or Mirakl operator processes refunds directly in Mirakl, and you want Shopify to mirror those decisions.
  • You want Shopify financial reports and app data to remain accurate even when refunds originate from Mirakl.
  • Your finance team needs easier reconciliation between Mirakl payouts and Shopify reports.
  • Customer support teams should see consistent refund information when working in Shopify.
  • Your marketplace requires tracking numbers and carrier information for shipped orders.
  • You want customers on Mirakl to see accurate delivery status based on what actually happens in Shopify.
  • You already generate invoices via Shopify workflows and want them automatically uploaded to Mirakl when required.
  • You want to reduce manual work updating shipping information in Mirakl.
  • You want Mirakl offer stock to automatically follow Shopify inventory.
  • You operate multiple Shopify locations and need Mirakl to use either a specific warehouse’s stock or a combined total.
  • You want to avoid overselling on Mirakl when Shopify stock is depleted.
  • You rely on Shopify as the main system of record for inventory.
  • Refunds are usually initiated in Shopify, and Mirakl should mirror those refunds.
  • You want marketplace buyers and finance teams to see consistent refund information across both systems.
  • You want to reduce manual work logging refunds in the Mirakl back office after handling them in Shopify.
  • You use Shopify finance exports and want them to align with Mirakl statements.

FAQ

Common questions

How often are Mirakl orders and refunds imported into Shopify?
Mirakl orders are checked and imported every 15 minutes, looking at the last 2 hours of activity. Mirakl refunded or closed orders are checked every 15 minutes for the last 1 hour. Both workflows include a manual import option, which you can use to pull recent data immediately or to test configuration changes.
Why is a particular Mirakl order not imported into Shopify?
If an expected order is missing in Shopify, check the following: * Payment status filter: By default, only paid Mirakl orders are imported. If the order is still pending or unpaid and you only import paid orders, it will be skipped. * Order status filter: The integration uses a list of allowed Mirakl statuses (for example, shipping-related states). If the or...
How quickly are tracking updates sent from Shopify to Mirakl?
Tracking updates use webhooks, so they are sent in near real time after you create or update a fulfilment in Shopify with tracking information. In most cases, customers will see updated tracking and shipment status on the marketplace shortly after you fulfil the order in Shopify. If tracking is not appearing in Mirakl: * Make sure the order was imported via...
How are refunds handled between Mirakl and Shopify?
The integration supports refunds in both directions: * Mirakl → Shopify: When Mirakl closes or refunds an order, the “Import Refunded Mirakl Orders into Shopify” workflow can create a corresponding refund in Shopify so that financials and stock align with Mirakl. * Shopify → Mirakl: When your team initiates a refund directly in Shopify, the “Import refunds f...

How does it work?

E-commerce processing cycle between Shopify and Douglas

Streamline your e-commerce operations with an automated cycle that syncs Shopify orders, tracking, inventory, refunds, and more with your Douglas marketplace.

1 Order import
Automatically pull orders from Douglas into Shopify, simplifying sales management and reducing manual work in Douglas.
2 Fulfilment / Tracking update
Fulfill orders in Shopify, and instantly sync tracking numbers, carrier details, and URLs back to the Douglas marketplace.
3 Real-time inventory sync
Update product stock levels in Shopify, and Douglas marketplace reflect changes instantly, preventing overselling and stock-outs.

Unified Commerce Suite for Douglas

E-commerce features

Unify Douglas and Shopify with real-time synchronization of orders, fulfillments, inventory, invoices, refunds and more.

Monitor transactions via an intuitive dashboard, access actionable analytics, and enable manual retries to streamline operations between Shopify and Douglas.

View all features

Multi-channel Integration Hub

Effortlessly connect Douglas and Shopify, streamlining your e-commerce ecosystem and business operations.

Unified Workflow Automation

Automate Douglas order processing, inventory updates, and fulfillment with Shopify, saving time and manual effort.

Real-Time Transaction Monitoring

Track and manage Shopify transactions and data flows in real-time with advanced filtering tools, ensuring full visibility with Douglas.

Analytics Dashboard

Gain actionable insights in Shopify with comprehensive reporting and analytics, to optimize your Douglas operations.

Flexible Settings

Tailor your e-commerce integrations with flexible settings and conditional filters on Douglas transactions.

Custom API Integrations

Our development team has tackled diverse Shopify scenarios and can implement your business logic quickly at no extra cost.

Observe Shopify transfers in real-time. Start today.

Unlock the full power of our Douglas integration and instantly view live changes to Shopify orders, stock, fulfillments and customer data.

Eliminate manual Douglas updates and focus on scaling your business with a unified, streamlined Shopify workflow.

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